How to Contact Us

Phone

Monday – Saturday from 9 AM to 12 AM (EST).

Sunday from 9 AM to 10 PM (EST).

Email

Your inquiry will receive a response from a Client Advisor

Frequently Asked Questions

Do you offer delivery across Canada?

Yes, we offer courier delivery across all of Canada.

How long does delivery take outside Toronto?

For locations outside Toronto, standard delivery takes 10–15 business days.

How fast is delivery within the Greater Toronto Area (GTA)?

Within the GTA, delivery typically takes up to 3 business days.

What's your return policy for non-personalized items?

If you buy a non-personalized product, have not worn it and it is still in the original packaging, you can return it within 30 days of purchase for a full refund. It must be in the original packaging, not worn and not washed (Laundry)

What's your exchange policy for non-personalized items?

If you buy a non-personalized product, have not worn it and it is still in the original packaging, you can exchange it within 30 days of purchase for an exchange. It must be in the original packaging, not worn and not washed (Laundry)

Can I return an item that has been personalized?

No, Items carrying custom text cannot be returned.

Will online embossing impact my order’s delivery date?

Yes. It takes about a week extra.

Are the personalization services complimentary?

No, in fact custom text has an extra charge.

Which items can I personalize?

All our outfits and wears can carry your custom message.